New Call Centre Agency In Kingston Seeking To Fill Vacancies

by Kevin Anderson
(Jamaica)

A New Call Centre Agency located in Kingston and St. Andrew need persons to fill vacancies in:

1. Customer Service Agent
   
2. Cashier
   
3. Auditor
   
4. Collection Consultant
   
5. Inbound Collection consultant
   
6. Janitors
   

Responsibilities:
• Ability to navigate through multiple computer applications with speed and accuracy
•
• Ability to work simultaneously with multiple customers to resolve their issues
• Maintaining high level world-class customer service/professionalism to a wide range of customers
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, functions on screen and remaining engaged with customers
• Strong ability to use technology
Competencies and Skills:
• Minimum 5 CXC / GCE subjects including English Language
(Other qualifications will be an asset)
• Flexibility to work any shift within a 24 hour period including weekends and holidays
• Basic computer and internet knowledge and ability to type minimum 30 WPM
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills and strong attention to detail
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude

Send your Resume to: kevinanderson.career@gmail.com

Shortlisted persons will be contacted and be interviewed.

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